Privacy Policy

In accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), we provide you with the following information regarding the processing of your personal data.

1. Data controller

ESQUI-OUTLET S.L. is responsible for processing the personal data provided by users through this website, email, telephone, forms, purchasing processes, customer registration or any other enabled means.

2. Purposes and legal basis for processing

Personal data may be processed for the following purposes:

2.1. Contact and enquiries

Data provided through contact forms, email, telephone or other communication channels will be processed for the purpose of handling and responding to enquiries, requests for information, suggestions or complaints.

Legal basis: the legitimate interest of ESQUI-OUTLET S.L. in handling the requests and communications received, pursuant to Article 6.1(f) of the GDPR.

Retention: data will be retained for the time necessary to manage and respond to the enquiry and, subsequently, for the periods necessary to address any potential legal liabilities.

2.2. Registration and user account

When the user creates an account on the website, their data will be processed to manage their registration, identify them as a user, allow them to access their private area and facilitate the use of the available features.

Legal basis: performance of the measures requested by the user and, where applicable, performance of the contractual relationship, pursuant to Article 6.1(b) of the GDPR.

Retention: data will be retained while the account remains active and, once its deletion has been requested, for the legally required periods.

2.3. Order and customer management

Data provided during the purchasing process will be processed to manage orders, payments, invoicing, shipments, returns, warranties, customer service and, in general, the maintenance of the contractual and commercial relationship with the customer.

This processing includes the administrative, accounting and tax procedures arising from the transactions carried out.

Legal basis: performance of the sales or service provision contract, pursuant to Article 6.1(b) of the GDPR, and compliance with applicable legal obligations, pursuant to Article 6.1(c) of the GDPR.

Retention: data will be retained for as long as the contractual relationship is maintained and, once it has ended, for the periods established by tax, commercial and other applicable regulations.

2.4. Commercial communications

Where the user has given their consent, ESQUI-OUTLET S.L. may use their contact details to send them commercial information relating to products, promotions, offers, new developments or services.

In the case of existing customers, commercial communications may be sent regarding products or services similar to those previously purchased, always within the limits permitted by applicable regulations.

Legal basis: the data subject's consent, pursuant to Article 6.1(a) of the GDPR, or legitimate interest where legally applicable.

The user may unsubscribe from commercial communications at any time using the mechanism provided in each communication or by writing to info@esqui-outlet.com.

Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal.

3. Data processed

Depending on the relationship maintained with the user, the following categories of data may be processed:

• Identification and contact details.
• Billing and delivery address.
• Data relating to orders and purchases.
• Data necessary for administrative, accounting and tax management.
• History of communications and enquiries.
• Technical data associated with use of the website where necessary.

Data requested in forms identified as mandatory are necessary to provide the service or handle the relevant request. Failure to provide any of these data may prevent the proper provision of the service.

4. Data recipients

As a general rule, ESQUI-OUTLET S.L. will not disclose personal data to third parties, except where necessary to provide the contracted services or where there is a legal obligation.

Data may be disclosed, where applicable, to:

• Public Administrations, public bodies, Courts and Tribunals where there is a legal obligation.
• Financial institutions, payment service providers and payment gateways to manage collections and refunds.
• Transport and logistics companies to manage the delivery or return of orders.
• Consultancies, administrative agencies and other providers necessary for compliance with administrative, tax or accounting obligations.

Likewise, certain providers may access personal data in their capacity as data processors, for example web hosting providers, IT maintenance providers, email providers, technology platforms or other services necessary for the operation of the company.

These providers may only process data following the instructions of ESQUI-OUTLET S.L. and must apply the security and confidentiality measures required by regulations.

5. International data transfers

Some technology providers used by ESQUI-OUTLET S.L. may be located outside the European Economic Area or process data from third countries.

Where an international data transfer takes place, it will be carried out in accordance with the mechanisms and safeguards established in the GDPR, such as adequacy decisions by the European Commission, standard contractual clauses or other legally recognised safeguards.

6. Data subjects' rights

The data subject may exercise at any time the rights recognised by data protection regulations:

• Access: to know what personal data we process.
• Rectification: to request the correction of inaccurate or incomplete data.
• Erasure: to request the deletion of their data where appropriate.
• Objection: to request that we stop processing their data in certain circumstances.
• Restriction: to request restriction of the processing of their data.
• Portability: to receive their data in a structured format and transmit it to another controller where appropriate.
• Withdrawal of consent: to withdraw at any time consent previously given.
• Automated decisions: not to be subject, where applicable, to decisions based solely on automated processing that produce legal or similar effects.

How can you exercise your rights?

You may exercise your rights by submitting a request to:

ESQUI-OUTLET S.L.
Calle Alcalde Moles 17/23, 1-1
25280 Solsona (Lleida)
Email address: info@esqui-outlet.com

The request must make it possible to identify the data subject and clearly indicate the right they wish to exercise. Where there are reasonable doubts regarding the identity of the applicant, ESQUI-OUTLET S.L. may request the additional information strictly necessary to confirm their identity.

The exercise of these rights is free of charge, except in cases of manifestly unfounded or excessive requests provided for by regulations.

Complaint to the supervisory authority

If you believe that the processing of your personal data infringes applicable regulations or that the exercise of your rights has not been adequately addressed, you may lodge a complaint with the Spanish Data Protection Agency (AEPD) through its electronic office: www.aepd.es.

7. Social media

ESQUI-OUTLET S.L. may maintain official profiles on different social media platforms. The processing of data of individuals who interact with these profiles shall be subject both to this privacy policy and to the terms and privacy policies of each social media platform.

Data may be processed for the purpose of managing ESQUI-OUTLET S.L.'s presence on social media, handling user communications and providing information about products, services, new developments or activities related to the company.

We recommend consulting the privacy policies of each social media platform before using them or providing personal information through them.

8. Cookies

This website may use cookies and similar technologies necessary for its operation, as well as, where authorised by the user, cookies for analytics, personalisation, advertising or other purposes.

Cookies that are not strictly necessary will only be installed where there is a valid legal basis and, where required, after obtaining the user's consent.

The user may accept, reject or configure the use of cookies through the consent management system available on the website.

For detailed information about the cookies used, their purpose, duration and providers, please see our Cookie Policy.

9. Accuracy and updating of data

The user guarantees that the personal data provided are true, accurate, complete and up to date.

The user shall be responsible for communicating any changes to their data in order to keep the information updated and aligned with their actual situation.

10. Information security

ESQUI-OUTLET S.L. will adopt appropriate technical and organisational measures to ensure a level of security appropriate to the risk and to protect personal data against unauthorised destruction, loss, alteration, disclosure or access.

The measures implemented will be reviewed periodically and adapted where necessary, taking into account the state of the art, implementation costs, the nature of the data processed and existing risks.

Likewise, individuals and providers with access to personal data will be subject to the corresponding confidentiality and security obligations.

11. Changes to the privacy policy

ESQUI-OUTLET S.L. reserves the right to amend this Privacy Policy in order to adapt it to legislative changes, criteria of supervisory authorities, changes to the services provided or changes in the processing of personal data.

Where changes are significant, users will be informed through this website or by other appropriate means.