Terms of Use

These General Terms and Conditions govern the purchase of products through the website of ESQUI-OUTLET S.L., as well as the rights and obligations arising from such transactions.

Before placing an order, the user must read and accept these General Terms and Conditions. Making a purchase implies acceptance of the version in force at the time the order is placed.

1. Seller identification

2. Purpose and scope of application

These General Terms and Conditions govern the contractual relationships arising from the purchase of products offered through the ESQUI-OUTLET S.L. website.

Natural persons of legal age and legal entities with sufficient legal capacity to enter into contracts may make purchases.

When the purchase is made by a person who is legally considered a consumer or user, the mandatory consumer and user protection regulations shall also apply.

3. Products and commercial information

ESQUI-OUTLET S.L. endeavours to ensure that the photographs, descriptions, features, sizes, technical specifications and other product information are as accurate as possible.

However, there may be minor differences from the product received due to screen settings, modifications introduced by the manufacturer, or other circumstances that do not affect the essential characteristics of the product.

In the event of an obvious error in the description, price, availability or features of a product, ESQUI-OUTLET S.L. will inform the customer as soon as possible in order to offer an appropriate solution, including, where applicable, cancellation of the order and a full refund of the amounts paid.

4. Product availability

All orders are subject to product availability.

If, after placing an order, it is found that any of the items are not available, ESQUI-OUTLET S.L. will inform the customer and may offer them an alternative product, wait for restocking where possible, or cancel the order in whole or in part.

In the event of cancellation due to lack of availability, the amounts paid for unavailable products will be refunded.

5. Purchase process

To make a purchase, the user must select the desired products, add them to the cart, and follow the different stages of the purchase procedure.

Before confirming the order, the user may review the selected products, quantities, delivery address, mode of transport, applicable charges, and other information provided, and may correct any possible errors.

The order will be formalized when the user completes the purchase procedure by means of the corresponding button that expressly entails an obligation to pay.

ESQUI-OUTLET S.L. will send the customer an order confirmation by email or another durable medium.

6. Customer account

When the website allows the creation of a customer account, the user will be responsible for keeping their details up to date and properly safeguarding their access credentials.

The password shall be personal and non-transferable. If the user suspects that a third party may have accessed their account, they must change their password and report any relevant incident to ESQUI-OUTLET S.L.

Creating an account will not be mandatory when the purchase process allows orders to be placed as a guest.

7. Prices and taxes

The applicable prices shall be those published on the website at the time the order is placed, except in the case of a manifest error.

The prices displayed to the consumer include Value Added Tax (VAT) when this tax is applicable.

Before confirming the purchase, the customer will be shown the total order amount, including applicable taxes and shipping costs.

ESQUI-OUTLET S.L. may modify the prices of the products at any time, without such modifications affecting orders already placed.

For destinations subject to a different tax regime, the applicable taxes, fees, import duties, or procedures may apply in accordance with the applicable legislation and the destination of the order.

8. Shipping costs and free shipping promotions

Shipping costs shall be borne by the customer, unless a free shipping promotion applies. Their amount may vary depending on the weight, volume, and destination of the order.

Shipping costs will be displayed during the checkout process before confirming the order, provided they can be calculated automatically for the specified destination.

When a promotion of is automatically applied free shipping, this will be valid only for deliveries destined for Mainland Spain, unless otherwise expressly stated in the relevant promotion.

For orders destined for Balearic Islands, Canary Islands, Ceuta, Melilla or other European countries, when shipping costs cannot be calculated directly during the purchase process, the customer must first consult the shipping terms and costs via:

• Email: info@esqui-outlet.com
• Phone or WhatsApp: +34 670 960 361

The client must verify that the the delivery address provided is correct and complete. When an incorrect or incomplete address provided by the customer results in an additional charge from the transport company, such charge may be passed on to the customer.

This provision shall not apply where the error in the address is attributable to ESQUI-OUTLET S.L. or to the transport company.

9. Payment methods

The customer may use the payment methods that are available and displayed during the purchase process.

Depending on the selected method, the payment may be processed by banking institutions or external payment service providers through their own secure platforms.

ESQUI-OUTLET S.L. may suspend the processing of the order when payment has not been authorized, has been rejected, or there are reasonable indications of fraudulent use of the payment method.

10. Billing

ESQUI-OUTLET S.L. will issue the corresponding purchase documents or invoices in accordance with applicable regulations.

The customer must provide correct and complete billing details. Where applicable, they may request the corresponding invoice by contacting info@esqui-outlet.com.

11. Preparation and delivery of orders

Estimated preparation and delivery times may be indicated during the purchase process or on the product page.

These timeframes may depend on product availability, destination, carrier, periods of high demand, or other circumstances.

Unless another period has been expressly agreed, the goods shall be delivered without undue delay and, in any event, within the maximum period established by law.

If an incident were to occur that prevented compliance with the expected deadline, ESQUI-OUTLET S.L. shall inform the customer as soon as possible.

12. Transport and transfer of risk

When transportation is contracted or arranged by ESQUI-OUTLET S.L., the risk of loss of or damage to the product shall remain with the seller until the customer, or a third party designated by the customer other than the carrier, acquires physical possession of the order.

If the customer, on their own initiative, engages a carrier that has not been proposed by ESQUI-OUTLET S.L., the transfer of risk shall be governed by the applicable regulations.

The customer is advised to inspect the external condition of the package at the time of delivery and to report as soon as possible any visible damage, damaged packaging, or transport-related issue, providing photographs whenever possible.

13. Ski binding adjustment service

ESQUI-OUTLET S.L. may offer, as an additional service and free of charge, the initial adjustment of the bindings in accordance with the data provided by the client and the applicable technical tables, specifications, and recommendations.

To carry out the adjustment, the client must provide, correctly, completely, and in writing, the information requested. ESQUI-OUTLET S.L. will perform the adjustment based on that information.

The customer is responsible for verifying that the information provided is correct. If any of the data relevant to the binding settings changes subsequently, or if there are doubts regarding the adjustment, it is recommended to have an in-person check carried out by a qualified professional before using the equipment.

ESQUI-OUTLET S.L. shall not be liable for consequences arising exclusively from incorrect, incomplete or inaccurate data provided by the customer, provided that the service has been performed correctly in accordance with the information received.

The foregoing does not entail any exclusion or limitation of the liabilities legally incumbent upon ESQUI-OUTLET S.L. for improper performance of the service or other causes that cannot be excluded under applicable legislation.

14. Order cancellation

The customer may cancel the order before it has been prepared or dispatched by contacting ESQUI-OUTLET S.L. as soon as possible at info@esqui-outlet.com.

When cancellation is possible, the amounts paid will be refunded, generally using the same payment method used for the purchase.

If the order has already been dispatched, the applicable rules regarding the right of withdrawal and returns shall apply.

15. Right of withdrawal

Where the buyer has the status of a consumer or user, they shall have 14 calendar days to withdraw from the purchase without having to justify their decision, except in those cases legally exempted.

The period shall be counted from the day on which the consumer or a third party designated by the consumer, other than the carrier, acquires physical possession of the product.

When a single order contains several products delivered separately, the period will begin when the last of them is received.

To exercise the right of withdrawal, the customer must clearly communicate their decision to:

ESQUI-OUTLET S.L.
Alcalde Moles Street 17/23, 1-1
25280 Solsona (Lleida)
Email: info@esqui-outlet.com
Phone: 670 960 361

The customer may use the withdrawal form made available by ESQUI-OUTLET S.L. or make any other unequivocal statement communicating their decision to withdraw.

16. Return of products due to withdrawal

Once the withdrawal has been communicated, the consumer must return the products without undue delay and, at the latest, within the the following 14 calendar days to the communication of its decision.

Unless ESQUI-OUTLET S.L. expressly states otherwise or bears such costs, the direct return costs shall be borne by the customer.

The consumer shall only be liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

It is recommended to return the product with all its accessories, documentation and, whenever possible, its original packaging, properly protected to prevent damage during transport.

The absence of the original packaging shall not in itself entail the automatic loss of the right of withdrawal, without prejudice to any possible reduction in value that may legally apply.

You can also consult the specific information available on our Returns Policy.

17. Refund in case of withdrawal

ESQUI-OUTLET S.L. will reimburse the amounts received from the consumer, including the costs corresponding to the least expensive ordinary delivery method offered, within the legally established period from the time it is informed of the decision to withdraw.

If the customer had voluntarily chosen a more expensive shipping method than the standard option offered, it will not be mandatory to refund the difference corresponding to that additional service.

The refund will be issued using the same payment method used for the purchase, unless another system that does not incur costs for the consumer is expressly agreed upon.

ESQUI-OUTLET S.L. may withhold the refund until it has received the returned products or until the consumer provides sufficient proof of their return, whichever occurs first.

18. Exceptions to the right of withdrawal

The right of withdrawal shall not apply in those cases expressly provided for by law.

Among other cases, exclusion may apply when it concerns:

• Products made according to the consumer’s specifications or clearly personalized.
• Sealed products that are not suitable for return due to health protection or hygiene reasons and that have been unsealed after delivery, where the legal requirements are met.
• Any other circumstance expressly provided for by the regulations in force.

When a product must be irreversibly modified or clearly personalized following the customer’s specific instructions, ESQUI-OUTLET S.L. will inform the customer of this circumstance before carrying out such personalization when it may affect the right of withdrawal.

19. Incorrect, damaged, or defective product

If the customer receives a product different from the one requested, incomplete, damaged, or showing a possible lack of conformity, they must contact ESQUI-OUTLET S.L. at info@esqui-outlet.com.

It is recommended to provide the order number, a description of the issue, and photographs that make it possible to verify the condition of the product and its packaging.

When the issue is attributable to ESQUI-OUTLET S.L. or there is a lack of conformity covered by the legal guarantee, the customer shall not bear the costs necessary to apply the legally applicable remedy.

20. Legal warranty

Products sold by ESQUI-OUTLET S.L. are subject to the legal warranty and conformity regime established by consumer and user regulations.

In the case of new goods purchased by consumers, ESQUI-OUTLET S.L. shall be liable for any lack of conformity that becomes apparent within the legally established period, which as a general rule is of three years since delivery.

Where legally applicable, the consumer may request that the goods be brought into conformity through repair or replacement and, in the cases provided for by the regulations, a price reduction or termination of the contract.

These measures will be free of charge to the consumer when applicable under the legal guarantee.

If second-hand products are marketed, this condition will be expressly indicated and the liability period communicated to the customer will apply, always respecting the legally established minimum periods.

Any additional commercial warranties that may be offered by manufacturers or brands shall be independent and shall not limit the rights to which the consumer is entitled under the legal warranty.

21. Proper use of the website

The user undertakes to use the website lawfully and diligently and not to carry out actions intended to alter, damage, disable, or overload its operation.

Prohibited uses include, among others:

• Use the website for activities contrary to current legislation.
• Attempting to access systems, accounts, or restricted areas without authorization.
• Introduce viruses, malware, or any code intended to affect systems.
• Use the content in violation of intellectual or industrial property rights.
• Deliberately providing false information during the purchasing process.

22. Intellectual and Industrial Property

The texts, images, photographs, logos, designs, code, software, and other content on the website belong to ESQUI-OUTLET S.L., its suppliers, or third parties who have authorized their use, and are protected by intellectual and industrial property regulations.

Its reproduction, distribution, transformation, commercial exploitation, or public communication beyond legally permitted limits is not allowed without authorization from the relevant rights holder.

The trademarks, trade names, and logos of manufacturers or third parties appearing on the website belong to their respective owners.

23. Website availability and liability

ESQUI-OUTLET S.L. will adopt reasonable measures to ensure the proper functioning and availability of the website.

However, temporary interruptions may occur due to maintenance, updates, technical failures, supplier incidents, telecommunications problems, cyberattacks, or force majeure.

ESQUI-OUTLET S.L. shall not be liable for incidents arising from events beyond its reasonable control, without prejudice to any liabilities that cannot be excluded or limited under applicable law.

24. External links

The website may contain links to third-party pages or services. The inclusion of such links does not necessarily imply that ESQUI-OUTLET S.L. endorses, controls, or is responsible for their content.

Third-party services will be subject to their own terms of use, contracting, and privacy policies.

25. Protection of personal data

The personal data provided during registration, the purchase process, enquiries, or any other interaction with ESQUI-OUTLET S.L. will be processed in accordance with the current data protection regulations.

Detailed information about the controller, purposes, legal bases, retention, recipients and data subjects’ rights is available in the Privacy Policy published on this website.

26. Customer service and complaints

For any query related to an order, return, warranty or claim, the customer may contact:

ESQUI-OUTLET S.L.
Alcalde Moles Street 17/23, 1-1
25280 Solsona (Lleida)
Phone: 670 960 361
Email: info@esqui-outlet.com

Consumers may request, where applicable, the official complaint, claim and report forms provided for under consumer protection regulations.

In the event of a dispute, the consumer may also contact the relevant public consumer protection service and use the mediation or alternative dispute resolution mechanisms available under the applicable legislation.

27. Applicable legislation and jurisdiction

These General Terms and Conditions shall be governed by the applicable Spanish and European legislation.

When the buyer is considered a consumer or user, any dispute shall be submitted to the Courts and Tribunals having jurisdiction in accordance with the legislation in force, without these conditions implying the waiver of any jurisdiction legally applicable to the consumer.

In relationships with buyers who do not qualify as consumers, the rules on judicial jurisdiction applicable under current legislation shall apply.

28. Modification of the conditions

ESQUI-OUTLET S.L. may update these General Terms and Conditions as a result of legislative changes, modifications to its services, payment systems, transport, or other circumstances.

Modifications will not apply retroactively to orders placed previously, and each purchase will be subject to the terms and conditions in force at the time the order is placed.

29. Contact

For any matter related to these General Terms and Conditions:

ESQUI-OUTLET S.L.
Tax ID No.: B25855735
Alcalde Moles Street 17/23, 1-1
25280 Solsona (Lleida)
Phone: 670 960 361
Email: info@esqui-outlet.com